Real Response Electrical Pty Ltd. is committed to providing you with the highest levels of customer service. This includes protecting your privacy. From 21 December 2001, we are bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information.
Our website address is: https://www.realresponseelectrical.com.au.
This statement sets out important information about privacy protections which we extend to your personal information. It relates to personal information that you provide to us through our website (e.g. when you register to purchase items online).
How we collect personal information
Real Response Electrical Pty Ltd. collects personal information in a number of ways, including:
directly from you, such as when you enter your personal details on our website (e.g. when you contact us via filling various inquiry forms on this website) and when you provide information to us over the phone.
from third parties such as our related companies or your representatives;
from publicly available sources of information;
from our own records of how you use our services: or
when legally required to do so
How we use your personal information
Your personal information may be used to:
identify you and to assist you to provide our services more easily;
provide the items and or services you require;
administer and manage those purchases, including charging, billing and collecting debts;
gain an understanding of your information and communication needs in order for us to provide you with better, more personalised services that are tailored to your needs;
inform you of ways the services provided to you could be improved;
research and develop our services;
maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
Your personal information is also collected to promote and market to you other services which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material (such as promotional email offers), via an opt-in system.
That is, we will send you such material only if you chose to receive it or if it is provided to you in response to your request. You may also notify us at any time that you do not wish to receive marketing or promotional material by using the Contact Us page to send your request via email.
Personal information collected from our websites
The types of personal information we collect from you will depend on how you use our website. Such information may include your name, date of birth, gender, billing and shipping addresses, telephone/mobile phone number, email address, PayPal account details, occupation, driver’s licence number and your Real Response Electrical Pty Ltd. username or password. We may also collect details of your Real Response Electrical Pty Ltd. purchases and your personal interests.
If you choose not to provide personal information, we may not be able to provide you with the services you require, or the excellent level of service which we strive to achieve.
A “cookie” is a small data file stored by your web browser on your computer’s hard drive. It allows us to recognise your computer (but not specifically who is using it) upon entering our site, by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database.
When we disclose your personal information
For the purposes set out above (under ‘How we use your personal information’) we may disclose your personal information to organisations outside Shirt and Tie Pty Ltd . Where appropriate, these disclosures are subject to privacy and confidentiality protections.
The organisations to which we usually disclose information include:
outsourced service providers who manage the services we provide to you, including:
billing and debt-recovery functions;
information technology services;
your representatives (e.g. your authorised representatives or legal advisers);
our professional advisers, including our accountants, auditors and lawyers;
government and regulatory authorities and other organisations, as required or authorised by law;
our related companies.
Help us to ensure we hold accurate information
Real Response Electrical Pty Ltd. takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. That’s why we recommend you:
let us know if there are any errors in your personal information as displayed on our website; and
keep us up to date with changes to your personal information such as your name or address.
You can easily edit or delete the personal information you provide to us on our websites, but to do so, you will need to log in as a registered user, using your username and password. If you wish to access or modify personal information which you have provided via our website, but cannot access that information, please send an email using the contact us page.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending an email using the contact us page. You may be required to put your request in writing for security reasons. Real Response Electrical Pty Ltd. reserves the right to charge a fee for searching for and providing access to your information.
Security of your information
We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.
For prudent security reasons, please do not send credit card information through unsecured email.
Children’s privacy is very important to us. While Real Response Electrical Pty Ltd. will make every reasonable effort to ensure that children’s privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children’s Internet usage.
What else you should know about privacy
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place, like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.
Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and our website.
How to contact us
If you have any questions in relation to privacy, please contact using the contact us page to send your questions and comments via email.