Run by RR Electrical Services Pty Ltd (ABN 59 147 885 872), trading as Real Response Electrical (“we”, “us”).
1. Who can refer
You can refer (“Referrer”) if you are:
- (a) a customer whose job with us was completed and paid in full at the time you refer. A customer can be an individual aged 18 or over, or a business; or
- (b) one of our employees.
Joint customers, and related businesses (related bodies corporate or entities under common control), count as one Referrer.
2. What you can refer
A friend, family member, colleague or business (“Friend”) that needs a new solar or battery installation, for a home or a business. Referrals for other services (for example EV chargers or electrical work) don’t qualify. The installation must be in a state we service: VIC, NSW and QLD.
3. How to refer
- (a) Fill in the referral form on our website with your name, phone and email, and your Friend’s full name, mobile number, email address and property address.
- (b) Only refer people who have agreed to be contacted by us, and tell them you may receive a reward. When we contact your Friend, we’ll tell them you referred them. If they ask us not to contact them, we won’t.
- (c) Your Friend pays the same price whether or not they were referred.
4. Rewards
- You earn $150 for each Qualifying Referral, for up to 15 Qualifying Referrals.
- On your 10th Qualifying Referral you also receive a one-off $250 bonus. That referral earns $150 + $250 = $400.
- On your 15th Qualifying Referral you also receive a one-off $500 bonus. That referral earns $150 + $500 = $650.
- Referrals after your 15th Qualifying Referral don’t earn a reward.
- Your Qualifying Referrals are counted in the order they become Qualifying Referrals, cumulatively across the life of the program.
| Qualifying Referrals | Total earned |
|---|---|
| 1 | $150 |
| 5 | $750 |
| 9 | $1,350 |
| 10 | $1,750 (includes the $250 bonus) |
| 14 | $2,350 |
| 15 | $3,000 (includes the $250 and $500 bonuses), which is the maximum |
5. Qualifying Referral
A referral qualifies when all of these are true:
- (a) we received your referral form naming your Friend before your Friend signed their contract with us. If more than one person refers the same Friend, the reward goes to the first valid referral we received;
- (b) your Friend is a new customer: they haven’t had a quote or enquiry with us in the 12 months before we received the referral, other than the quote request linked to it;
- (c) your Friend’s solar or battery system has been installed and paid in full, which means practical completion of the whole contract and full payment, including settlement of any finance. Any retention held under a commercial contract is excluded; and
- (d) the job hasn’t been cancelled (including in a cooling-off period) or refunded.
You can’t refer yourself, your own property, or someone in your household. We pay one reward per Friend, no matter how many sites or installations they order, and related businesses count as one Friend. A referral doesn’t qualify if you quoted, sold, approved or installed your Friend’s job yourself.
Referring your own workplace or client. If your Friend is a business or organisation and you are its employee, director, partner, contractor or adviser, the referral only qualifies if someone authorised by that business, other than you, confirms in writing before the contract is signed that it knows you will receive a reward.
6. Payment
- We pay your reward after your Friend’s system is installed and paid in full, usually within 30 days.
- Rewards are paid by bank transfer (EFT) to an account in your name. We’ll contact you for your bank details at that time, and we never ask for them through a website form.
- If a job is cancelled or fully refunded within 90 days of us paying you, other than because of a fault on our part, it stops counting. We may deduct that reward, and any bonus that no longer applies, from future rewards or ask you to repay it.
- Rewards owing to a deceased Referrer are paid to their estate.
- If you’re referring as a business, you must give us your ABN, and we pay the reward to an account in the business’s name. If your business is registered for GST, the reward includes GST and we may ask you for a tax invoice.
- Staff rewards are paid through payroll.
7. Referrers aren’t our agents
Taking part doesn’t make a customer our agent. Staff remain bound by their employment terms, and can’t quote, process, approve or install their own referrals. Please don’t make promises about prices, savings, rebates or products on our behalf, or pressure anyone. Your Friend gets our normal quote, contract and cooling-off rights.
8. Changes
- We may change or end the program by updating this page with at least 14 days’ notice.
- A referral we received before a change will be rewarded under the terms that applied when we received it.
- We may refuse a referral if these terms haven’t been met, or if we reasonably believe a referral is fraudulent. We’ll tell you why.
9. Tax
We don’t give tax advice. Referral rewards may have tax implications, particularly if you refer regularly. Please check with your accountant.
10. Privacy
- We use your details, and your Friend’s details, only to run this program, contact your Friend about a quote, and pay rewards, as set out in our privacy policy.
- If your Friend doesn’t become a customer, or asks us not to contact them, we delete their details from our referral records within 6 months.
11. Contact
Questions or disputes: sales@realresponseelectrical.com.au or 1300 334 114.